Return policy

At Hand to Toe, every product is handcrafted with care using natural ingredients. We want you to love your purchase, but we understand that sometimes things don’t go as planned.

1. Returns

Due to the nature of our skincare products, we cannot accept returns or exchanges once items have been opened or used, for hygiene and safety reasons.

However, if your item arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order. We’ll be happy to send a replacement or issue a refund where applicable.

To start a return or replacement request, email us at asteggall.as@gmail.com with:

• Your order number

• A description of the issue

• A clear photo of the product (if damaged or incorrect)

2. Refunds

Once your request is approved, we’ll process your refund to your original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

3. Cancellations

Orders may be cancelled within 12 hours of purchase if they have not yet been processed or shipped. After that time, the order cannot be cancelled as it will already be in preparation for dispatch.

4. Non-Returnable Items

We cannot accept returns on:

• Opened or used skincare products

• Sale items or gift cards

5. Contact Us

If you have any questions about our return or refund process, please contact us at:
asteggall.as@gmail.com